SAFEGUARDING YOUR INFORMATION

OANDA security practices

At OANDA, we are committed to ensuring the security and privacy of our customers, partners and employees. We achieve this through the latest industry best practices and AI powered security technologies. We’re passionate about safeguarding your sensitive information. If you ever spot a chink in our armour, we want you to let us know.

How we protect our customers

2 Factor Authentication (2FA)

We strongly encourage our customers to enable 2FA on their accounts. This is to protect your account and funds from unauthorised access. Find out more about 2FA.

Comprehensive cutting-edge security

We have invested significant resources into creating a comprehensive security coverage to ensure your data is kept secure and private. We achieve this via:

An internal security team
Partnerships with multiple industry-leading security firms
Round-the-clock monitoring by a security operations centre
Alignment with stringent regulatory expectations and industry-standard certifications

Ethical disclosure programme

Report security issue

If you believe you’ve found a security issue in one of our products or platforms, please let us know via our HackerOne page.

Safe harbour

Providing your activities are conducted in a manner consistent with the Policy as outlined below, we commit to:

Consider your activity as authorised conduct
Not initiate legal action against you
Take steps to make it known that your actions were conducted in compliance with this Policy, should a third party initiate legal actions against you.

Programme guidelines

We kindly request that security researchers:

Make a good faith effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data
Only interact with accounts you own, or with explicit permission of the account holder
Conduct analysis limited to the Demo (Practice) environment
Use exploits only to the extent necessary to confirm the presence of a vulnerability and once established, do not abuse the vulnerability further
Do not exfiltrate data, establish command line access and/or persistence or pivot to other systems
Use the defined communication channels (as identified on this page) to report vulnerability information to us
Keep information about any suspected or resolved security issues you’ve discovered confidential between yourself and OANDA until we provide express consent
Follow HackerOne’s disclosure guidelines

Have a security question?

Reach out to us at security@oanda.com and we’ll be happy to address your concerns.