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OANDA awarded top honours by Australian FX traders

Media relations contact

Melinda Earsdon
Global Head of Public Relations
+65 6579 8288

OANDA, a global provider of forex and Contracts for Difference trading (CFDs) trading services and investment products, is pleased to announce it has received the "Highest Overall Client Satisfaction" and "Best Customer Service" awards in an annual survey of investors by multinational financial services market research firm, Investment Trends.

Based on the results of Investment Trends' 2014 Australia Foreign Exchange Report, which surveyed more than 11,800 investors and traders, OANDA received the highest client ratings for both customer service and risk management, contributing to its top ranking for overall client satisfaction. The retail FX and CFD broker also took the top 2014 Investment Trends awards for "Highest Overall Client Satisfaction" in the U.S., U.K., and Singapore.

"OANDA is a technology-driven broker with a focus on speed of execution, risk management, and a policy of no re-quotes or rejected trades. This business model serves our clients every day, as these awards highlight, but they especially shone in the wake of the CHF crisis,'" said Louis Cooper, Managing Director, OANDA Australia. "We launched into this market less than a year ago, and we are extremely grateful and honored to be recognized by Australian investors in this fashion. I am so proud of my team's accomplishments in securing these achievements. The greatest reward is our clients' validation of our tireless efforts to provide the best services and products in the industry."

Shortly after entering the Australian market – one of the most competitive FX and CFD markets in the world – OANDA has more than doubled its active client base within nine months of opening its operations here, according to Mr. Cooper.

In addition to receiving awards for “Highest Overall Client Satisfaction” and “Best Customer Service,” OANDA also achieved the highest client ratings for risk management and consistency of executing trades at the rates quoted by Aussie-based traders. The broker took second spot in eight other categories traders rated their main FX provider on.

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About Investment Trends

Investment Trends is the leading researcher in the retail CFD, FX and Online Broking Markets globally. The Investment Trends team combines analytical rigour and strategic thinking with the most advanced research and statistical techniques to help clients gain competitive advantage. Over 10 years’ experience in researching the Australian retail wealth management and global broking markets underpin Investment Trends’ insights and provision of decision-making support to over 200 leading financial service businesses globally. Investment Trends’ clients include a number of global banking organisations, all major CFD providers and online brokers as well as industry regulators, investment platform providers, industry associations and financial planning software providers.

The Investment Trends 2014 Australia FX Report is an annual in-depth study of retail traders in Australia and their usage of foreign exchange trading (FX). The 2014 study is based on a survey of 11,879 traders and investors concluded in November 2014.


OANDA Corporation transformed the business of foreign exchange through an innovative approach to forex trading. The company’s industry-leading online trading platform, fxTrade, introduced a number of firsts to the marketplace, including immediate execution; instant settlement on trades; trades of any size between one unit and 10 million units; and interest calculated by the second. In 2014, OANDA was honored to receive the coveted “Highest Overall Client Satisfaction” and “Value for Money” awards in Investment Trends’ 2014 USA and UK Leveraged FX Reports. OANDA was also recognized as the “Best Value Forex Broker,” andMarketPulse, OANDA’s macroeconomic news site, was named the “Best Forex Media Resource” at the 2014 U.K. Forex Awards.

OANDA was the first online provider of comprehensive currency exchange information, and today the company’s OANDA Exchange Rates® data provides benchmark rates for corporations, auditing firms, and global banks.

OANDA has seven offices worldwide, in Toronto, San Francisco, New York, London, Singapore, Tokyo, and Sydney. OANDA is fully regulated by the U.S. Commodity Futures Trading Commission (CFTC), the U.S. National Futures Association (NFA), the Monetary Authority of Singapore (MAS), the Investment Industry Regulatory Organization of Canada (IIROC), the UK Financial Conduct Authority (FCA), the Japanese Financial Services Agency (FSA), and the Australian Securities and Investments Commission (ASIC).