Complaint form

COMPLAINT FORM

PERSON FILING THE COMPLAINT FORM

Name

Surname

E-mail

Person to whom the brokerage service is provided:

as above,

the service is provided to another person

Name of Company or other entity:

Is the complaint in a given case submitted for the first time, or is it an appeal against a previous decision of TMS Brokers?

complaint submitted for the first time,

appeal.

Description (the order or transaction number, the date and amount of any deposit or withdrawal requests, a clear description of what happened, including what you believe went wrong). Please also let us know if your complaint is about opening or closing a position, an order not being completed, or the price it was executed at, and the time frame you're referring to.

Expected settlement of the complaint (include definition of your expectations regarding the way your complaint will be handled (e.g., refunding funds, reopening a position, closing a position, changing of the transaction price) as far as possible.

HOW TO DELIVER THE ANSWER

I declare that I want to receive a response to the complaint:

To the e-mail address indicated in the Customer Data Card (applicable to clients)

To the e-mail address indicated below (applicable to persons other than clients)

By registered mail to the correspondence address indicated below:

E-mail:

Upload file:

or drag and drop.

We reserve the right to respond to your complaint within 30 calendar days as per our Terms of Business. If you require quick answers, please visit our Help Center to explore user guides and find answers to frequently asked questions.