If you have concerns involving allegations of misconduct by OANDA or an employee of OANDA, we encourage to let us know and give us the opportunity to resolve the issue. You may chat, call or e-mail to raise your concerns:
In order to resolve your concerns, we will need all relevant details, such as your account number, dates of transactions, details of your concerns and how OANDA can resolve your complaint. Please be advised that e-mail is not a secure method of communication – do not include sensitive personal or financial information in an e-mail.
If you have a disability and require further assistance, please let us know how we can help.
OANDA Chief Compliance Officer is the Designated Complaints Officer who has ultimate responsibility for managing the client complaint process. If you have any concerns with the handling of your complaint during the process, these concerns can be directed to:
Designated Complaints Officer
OANDA (Canada) Corporation ULC
370 King Street West, 2nd Floor, Box 60
Toronto, ON M5V 1J9