Assistance is available. You may chat, call, fax, e-mail or send a letter to raise your concerns:
- Chat: https://www.oanda.com/help
- Call: 1 416 593 9436 or 1 877 626 3239
- Fax: 1 416 981 7039 or 1 877 416 1144
- E-mail: firstname.lastname@example.org
Designated Complaints Officer
OANDA (Canada) Corporation ULC
370 King Street West, 2nd Floor, Box 60
Toronto, ON M5V 1J9
Include all relevant details, such as your account number and dates of transactions. Explain your circumstances and how OANDA can resolve your complaint. Please note that e-mail is not a secure method of communication – do not include sensitive personal or financial information in an e-mail.
If you have a disability and require further assistance, please let us know how we can help.