OANDA Europe Limited has comprehensive policies and procedures in place for dealing with client vulnerability. Clients may become more or less vulnerable, and so have an increased or reduced risk of harm depending on their current environment. With this in mind, we review all instances of potential vulnerability on a case-by-case basis, taking into consideration the various aspects of a client’s unique situation.
When responding to potential vulnerability, OANDA Europe Limited will act to deliver good outcomes to clients and may take steps to monitor and support clients who have demonstrated characteristics of vulnerability. In some circumstances, we may take steps to restrict or close client accounts if we determine that a client is especially susceptible to harm.