API + HCC Subscription Services

Where can I find information about my subscription?

How can we obtain our account statement?

Our service was suspended. How can we reactivate it?

How do we update the company name and/or address?

When will our quote usage be reset?

What should we do if we reach our quote limit?

How can I update the primary email address on file?

We were charged taxes but we are tax-exempt. What should we do?

How can I find the email address registered to access the Self-Service Portal (SSP)?

Do you accept checks?

What are the payment options for my API subscription?

How do I cancel my API subscription?

Why can I only see historical data going back to one year in the HCC?

Why can’t I download exchange rates using the HCC?

We have subscribed to the OANDA standard plan. How can I check the number of quotes remaining?