Salesforce Administrator , Kraków

OANDA is a global leader in online multi-asset trading services, currency data, corporate payments and FX services.

Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. From our roots in 1996 that provided free currency exchange information to launching a multi-award winning global FX and CFD trading business to our recent new venture of money transfer. OANDA is now a major global player.

Join us and: 

• Work on an award-winning platform that processes billions of dollars every day.
• Be on a team that’s responsible for company-wide top priority projects.
• Deliver reliable software on an agile team striving for continuous integration, automated testing, and code reviews.
• Contribute innovative ideas to improve the daily trading experience of thousands of customers.
• Improve yourself and your team through education and continuous learning.

In an Enterprise Application Team we are responsible for platform configuration, integration and customization on complex, integrated projects.

• We are international team with global exposure.
• We work closely with Customer Relationship Management and Customer Experience team.
• We are not afraid of complex working business processes across all OANDA’s locations.
• We deploy day-to-day configuration, support, maintenance and improvement of the Salesforce platform for over 300 users of both Service Cloud and Sales Cloud.
• We work in a flexible hybrid model (4 days a month) - We'd love to meet you in the office (Cracow, Zabłocie) once a week with respect to your own commitments.

As Salesforce Administrator you will:

• Work closely with implementation partners to deploy new Sales Cloud and Service Cloud projects including, but not limited to Einstein Analytics, Communities, Knowledge Base, and Customer Portals in US and APAC region.
• Create and maintain documentation of our Salesforce implementation.
• Work as part of an agile team, striving for continuous integration, automated testing, and code reviews, leveraging Salesforce DX and development / DevOps best practices.
• Support over 300 OANDA Salesforce users by providing prompt and complete resolution to technical challenges and business support issues, and supporting escalated administrative needs of users. Coordinate with Salesforce support when necessary.
• Review and optimize the implementation of Sales, Service, and Marketing processes in Salesforce related to Campaign Management, Lead Management, Opportunity Management, and Case Management.
• Configure, develop, test and deploy Salesforce projects for our customer onboarding process to meet regulatory requirements.
• Manage user onboarding and offboarding, and work with our Security and IT teams to ensure appropriate permissions management through the configuration of profiles, roles, permission sets, and sharing rules.
• Work with our Salesforce account management team to ensure our needs are well served by our contract and licenses.
• Analyse and create reports and dashboard for users.
• Provide executive-level reporting of individual, team, regional, and global Sales and CX performance.
• Support our Salesforce developers, BI team, and software developers in accessing, understanding, and integrating with our Salesforce data model.
• Evaluate, install, and manage Salesforce integrations and applications.
• Manage our data model by creating custom objects, page layout and record types. Perform Bulk or API data loading using Apex Data Loader, Import Wizard, Mulesoft, Dataloader.io and Mass Delete.
• Set up Service Cloud console, Web to Case, Web to Lead, and Email to Case.
• Build custom email templates using merge fields.
• Work with declarative features like creating workflows, approval processes, process builder, escalation rules and assignment rules for complex business process automation.
• Stay up to date with new Salesforce features and best practices through Trailheads, pursuing new certifications, and by attending local and global Salesforce conferences and events.

Skills:

• Tech Savvy 
• Effective communication
• Business impacting
• Data Collection and Analysis
• Technical Issues Troubleshooting
• Complexity Management
• Planning and Organizing

Requirements:

• Minimum 2 years of experience working with both Service Cloud and Sales Cloud.
• Salesforce Administrator/Advanced Administrator Certification.
• Other Salesforce certifications an asset.

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible. 

Learn more about our culture here

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