Premium Relationship Manager, Singapore

About OANDA

We have come a long way since our first currency feed 23 years ago, we are an award-winning global company offering leading currency solutions for both retail and corporate clients, from a tech start-up to a global corporation. Founded in 1996, we became the first company to share exchange rate information on the internet free of charge and in 2001, we launched a trading platform that helped pioneer the development of online-based trading around the world, enabling forex and CFD investors the ability to trade the financial markets.  Our vision is to transform how our clients can meet all of their currency needs with innovative and award-winning solutions. Under new ownership with significant ambitions to grow the business on the global stage, we are looking for highly motivated, passionate individuals who want to make a mark in a dynamic environment.

Position Summary:

  • Provide outstanding service and build relationships with a dedicated portfolio of OANDA’s clients
  • Proactively gain referrals from existing client relationships
  • Retain clients through proactive management, utilising OANDA's products and services
  • Regularly contacting clients to maintain a strong working relationship and deliver high value solutions
  • Conduct regular client education on the platform and products related to the CFD and Forex markets
  • Work closely with the sales department to ensure a smooth on-boarding process for new clients

Qualifications:

  • Bachelor’s degree and 2 -5 years relationship management or sales experience in the financial industry or technology sectors preferred
  • Proven ability to exceed personal and team targets
  • Proven track record of relationship management experience in person and on the phone
  • Proficiency in the use of MS Office, experience in Salesforce would be an asset
  • Ability to quickly learn OANDA’s product offering and business systems
  • Ability to diffuse difficult clients and solve problems
  • Detailed, organized and precise in handling customer issues, queries and follow up
  • Excellent written and oral communication skills
  • Fluency in both written and spoken English & Mandarin
  • CMFAS 1B, 6 & 6A qualifications, proficiency in the use of MS Office, experience in Salesforce would be an asset
  • Positive attitude, flexible nature, a person who would thrive in a fast-paced, constantly changing environment
  • Ability to work flexible hours including evenings
  • The role is expected to be very hands on and hence the candidate must be self-directed and self-driven.
  • Passionate about Forex trading and enjoys discussing the financial markets. 
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