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People Operations Advisor , Kraków

Role Summary

The People Operations Advisor will work to deliver outstanding employee experiences and seek to improve employee lifecycle processes. The ideal candidate is highly motivated with a positive attitude, service mindset and exhibits patience, teamwork, critical thinking, and emotional intelligence. They will also have a strong ability to navigate ambiguity, operate independently, and exercise sound judgment while navigating complex employee scenarios.

Responsibilities

  • Operational and Service Excellence: 
    • Provide direct HR operational support to employees of their lifecycle journeye., Onboarding, Leave Management, Benefits Administration, Position Changes, Compensation Changes & Offboarding 
    • Facilitate resolution of complex cases that require consultation to ensure a seamless experience
    • Support employee enquiries relating to HR policies and processes 
    • Responsible for employee data management ensuring data integrity and accuracy 
    • Act as a regional subject matter expert to ensure our local policies and processes are in adherence with local regulatory requirements 
    • Act as a support to regional People Managers in day-to-day employee matters e.g., hiring, exits, org changes 
    • Consult and engage with People Partners on sensitive issues that need to be escalated
    • Support Compliance Team to ensure the regulatory requirements are met.
  • Continuous Improvement and Process Design 
  • Project Support 
  • Collaboration & Communication across all departments within the Company to drive effectiveness and simplify workflows

Requirements

  • Excellent written and spoken business English
  • 3+ years People Operations/Human Resources experience or equivalent experience focused on service delivery
  • Experience in providing consultative support directly to employees around key employee lifecycle processes (onboarding, transfers, performance, leaves of absence and offboarding)
  • Experience in the UK labour law; knowledge on the other European labour laws and regulations will be an asset.
  • Experience in supporting organisations in meeting the FCA regulations and requirements on the UK market will be an asset
  • Strong analytical skills
  • Effective communication and influencing skills on every level of the organisation
  • Experience working independently and as part of a distributed team and maintain confidential and highly sensitive information.
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