Key Client Advisor (Czech Language Fluency), Warsaw, Masovian Voivodeship, Poland
If you are customer-oriented and want to acquire new skills in the area of financial markets, join TMS Brokers. We are part of the OANDA group, the world leader in trading financial instruments. We are the most accomplished brokerage house in Poland, offering financial services based on information technology (FinTech). We provide investors with intuitive platform enabling to trade currencies, commodities, stock indices, shares and cryptocurrencies. Thanks to the TMS Brokers mobile app, investments in global markets are always at hand!
Due to the rapid growth and development of new markets we are looking for a person for the position of Customer Support Manager with Czech.
What will be your scope of duties?
- Providing daily customer service (supporting Czech Clients).
- Building up positive relationships with Clients and new potential Clients.
- Meeting or exceeding sales performance targets.
- Resolving issues in a timely manner and ensure high levels of customer satisfaction.
- Working with the CRM system.
- Monitoring of the situation on financial markets.
Who are we looking for?
- Czech language - native or proficiency level required.
- Very good knowledge of English or Polish language (or both).
- Previous experience in a sales/customer service area.
- Strong communication, interpersonal and negotiation skills.
- Knowledge of financial markets would be an asset.
- Positive attitude.
OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.