Client Experience Associate, Singapore

Primary, front-line point-of-contact for our customers and will handle all customer questions and inquiries with the highest degree of courtesy and professionalism to resolve customer issues.

DUTIES & RESPONSIBILITIES:

  • Educate customers in OANDA’s product features and benefits.
  • Client Account Management – Put your consultative skills to work by identifying and analyzing customer needs to ensure high customer satisfaction, growth and retention of business.
  • Promote positive customer relations by consistently providing premier customer experience and satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Assist customers with administrative requests and inquiries relating to their fxTrade accounts
  • Assist customers with inquiries about their currency trades.
  • Provide basic login troubleshooting assistance to customers having difficulty accessing the fxTrade platform.
  • Maintain a well-developed working knowledge of the complete line of products and services offered by OANDA

REQUIRED SKILLS & QUALIFICATIONS:

  • Strong PC Skills - comfortable with email and Web browsing/searching
  • Fluency (written and spoken) in a language other than English would be an asset
  • Detail oriented, reliable, and resourceful
  • Possess courageous integrity
  • Ability to handle phone, email, and live chat inquiries
  • Excellent written and oral communications skills combined with the ability to grasp complex concepts quickly
  • Highly self-motivated – ability to work independently, think analytically and creatively
  • A good listener who shows empathy and strives to make your customers experience one you would like to have.
  • Able to solve problems independently that is in the customer’s best interest.
  • Receptive to coaching and feedback to help enhance performance to meet goals
  • Positive attitude, flexible nature, thriving in a fast-paced, constantly changing environment
  • Passionate about learning and strive to gain new knowledge about product and service changes.
  • 2 or more years of experience supporting online retail Forex and/or CFD trading platforms.
  • University degree, college diploma or certification in Finance, Economics, Commerce or Foreign Exchange.
  • Knowledge of foreign exchange market, trading currencies and all OANDA products.
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