OANDA collects Personal Information about our customers from the following sources:
OANDA will not collect more Personal Information than is required to open and operate customers’ accounts, and to comply with regulatory obligations.
OANDA may use Personal Information as necessary to:
Personal Information collected online may be combined with other information customers provide to OANDA in hard copy or through the OANDA help desk. OANDA will not use or disclose or sell, rent or lease any Personal Information about its customers or former customers to any third parties except as stated in this Policy. Personal Information may be transferred across national borders for the purposes of data consolidation, storage and customer data management.
OANDA may disclose Personal Information of current and former customers to affiliated and non-affiliated third party entities in the following cases:
OANDA has implemented procedures to safeguard customer Personal Information. OANDA restricts access to Personal Information to those OANDA employees who need to know that information in order to provide our products or services to them. OANDA maintains physical, electronic and procedural safeguards to safeguard Personal Information. OANDA protects customer account information by keeping it on the secure portion of its website, using firewalls and other security technology to protect its network and systems from external attacks, and by requiring customers to enter a unique user ID and password to access the fxTrade and fxTrade Practice systems. OANDA conducts periodic internal audits of its business practices and procedures, examining its confidentiality standards and information access, in order to best protect our customers’ Personal Information.
OANDA only keeps Personal Information on file for as long as it is required to provide customers with products and services, and to meet legal requirements. When OANDA no longer needs the Personal Information, it is either destroyed or made anonymous.
OANDA attempts to ensure the accuracy of the Personal Information collected. OANDA records the dates when Personal Information was obtained from customers and will periodically ask customers to review the Personal Information OANDA has on file and to update any Personal Information that may have changed.
Any concerns a customer may have regarding OANDA’s privacy practices or specific complaints about how customer Personal Information has been collected, used or disclosed should be forwarded in writing to OANDA’s Privacy Officer. OANDA will thoroughly investigate the complaint and will take whatever actions are warranted and notify the customer once this has been done.
Regular Mail: OANDA Privacy Mailbox, 46th Floor, 140 Broadway, New York, NY 10005, U.S.A.